John R. King
John King, president of Rampart Homes, Inc.
applies customer service and emphasis on the
relationship by offering ongoing concierge
King says that whether Rampart remodels an
existing home or builds a custom home for a
client a bond of trust is established. “It
seemed like a natural transition to extend
our services to keep an eye on and maintain
the owner’s home in their absence.”
“Many of our clientele are retired 50+ who
spend time traveling or at another home in a
different part of our country or abroad.
They seem to appreciate the added security
of having an extra set of eyes on their
homes.” King says.
He adds that many of “Rampart Homes offers
services including regularly scheduled home
maintenance checks, stocking the
refrigerator for an arriving client, and
even keeping them updated by emailing local
events and news. They consider us a resource
for all types of local information, from
where to buy something specific to what
events will be going on during their stay;
it is simply good will.” All communication
is backed up with emails.
King finds that keeping clients informed and
updated is a key ingredient in the
relationship. During a building or
remodeling project, the client receives an
update by email at least once a week that
includes pictures of each step of the
progress. He states, “Sometimes emails go
back and forth between our office and our
clients many times a day in order to satisfy
a particular request.”
The company utilizes the team approach in
engaging both client and the many trade
partners required in major renovation
projects and custom home building.
“Continuing positive interaction helps build
lifelong relationships; they know we are
here for them.”
Feel free to contact
us with any questions about our Concierge Services.